RIP OFF - INSIGHT AMERICA a/k/a flatrateinfo.com

Get this, I moved to a new house and tried to access my account at INSIGHT AMERICA a/k/a flatrateinfo.com and was locked out because I'm at a new IP address, I called them and explained that I moved, they wanted verification in the form of a phone bill, I explained that my office was still in the same place with a listed phone number and that my new home phone has not been installed yet and I would not be receiving a bill for about 1 month and that when it is installed it would be unlisted and the bill would go to my PO BOX, they could care less that I spend a lot of time working at home and refused to allow me to access my account from home even though it's a huge inconvenience to me since I now live 40 miles from the office.

I told them since they didn't seem to care about their customers I would be taking my business elsewhere and that they should close my account and send me a refund, they advised that they don't give refunds.

As far as I'm concerned most of the info they provided was old and / or wrong anyway, this combined with their poor customer service makes them in my opinion a terrible company to do business with.

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Chuck

Chuck;
For real quick reports, I suggest LocatePlus. Just about every database company out there has the same info. Some update faster than others, but they all seem to get their info from the same sources. I like LocatePlus because they offer telephone research. I have been lucky in that I am running about a 97% success rate in busting un-listed and cell phones. For $5, should I get a hit, I get not only the subscriber's name and address, but also everyone who has received mail at that address, plus vehicle info.

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Steve Hedrick
Hedrick & Associates INVESTIGATIVE GROUP
Nederland, TX
TX PI LIC #A-09665
(409) 284-1895
http://360.yahoo.com/ftachaser357
"For every DEFENDANT that fails to appear in Court, there is a VICTIM seeking Justice"

Same here, I use locate plus and skipsmasher. Skipsmasher is good for checking up on info from locate plus... in addition you get basic searches free at skip smasher and the searches for credit headers and live 411 are cheaper.

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-The Solution-
Indiana Agency #: PI20700211
Indiana Notary Public - Exp: 12/20/13

"Be without fear in the face of your enemies. Be brave and upright that God may love thee. Speak the truth always, even if it leads to your death. Safeguard the helpless and do no wrong. That is your oath."
- Kingdom of Heaven

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